Cloud.IQ Limited ("we/us/our") is committed to protecting and respecting your privacy and we are the owner and operator of www.cloudiq.com (the "Site"), the our Cloud.IQ product services platform (the "Platform") (together the "Services").This Privacy Policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us when using the Services. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting the Site and logging-in to and using the Platform, you confirm that you have read and understood the practices described in this Policy.
This Policy applies to:
You have various rights in respect of our use of your personal data as set out in the "Your rights" section below. The fundamental right to be aware of is that you may ask us to consider any valid objections which you have to our use of your personal data where we process your personal data on the basis of our, or another person's, legitimate interest.
We explain in this Policy:
Cloud.IQ Limited is a company registered in England and Wales (registration number 07774309), whose registered office is at International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom and we are the data controller of the personal data that we collect from you.
If you have any questions, comments or concerns about any aspect of our Policy, please contact us using the details set out in the "Contact, complaints, questions and suggestions" section at the end of this Policy.
We do not and will not knowingly collect personal data from any unsupervised child under the age of 13. If you are under the age of 13, you may not use the Site unless your parent or guardian has provided us with their consent for your use of this Site.
Visitors to our Site
What personal data we collect about you
How we use your personal data
We, or third parties on our behalf, will collect and use the following personal data about you:
the following personal data is created and recorded automatically when you visit our Site:
We will collect, use and store your personal data for the following reasons:
Users of our Platform
What personal data we collect about you
How we use your personal data
We, or third parties on our behalf, will collect and use the following personal data about you:
The following personal data is created and recorded automatically when you visit our Site:
We will collect, use and store your personal data for the following reasons:
Job applicants for vacancies at Cloud.IQ Limited
What personal data we collect about you
How we use your personal data
When you submit an application for an advertised vacancy on the careers page of our Site, we, or third parties on our behalf, will collect and use the following personal data about you:
We, or third parties on our behalf, will collect, use and store your personal data for the following reasons:
We consider that the legal bases for using your personal data as set out in this Privacy Policy are as follows:
1. our use of your personal data is necessary to perform our obligations under any contract with you (for example, to comply with our obligations under the Licence Agreement we have in place with merchants (your employer) and provide services and support via our Platform); or
2. our use of your personal data is necessary for complying with our legal obligations (for example, if you contact us requesting access to personal data we hold about you); or
3. where neither (a) nor (b) apply, use of your personal data is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of our Services). Our legitimate interests are to:
If we rely on our (or another person's) legitimate interests for using your personal data, we will undertake a balancing test to ensure that our (or the other person's) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the personal data. You can ask us for information on this balancing test by using the contact details in the "Contact, complaints, questions and suggestions" section below.
Most importantly, we never sell your personal data to anyone and only share it as outlined in this Privacy Policy or when you ask us to. We disclose your personal data under the following circumstances:
Your personal data may be accessed, used, and stored by our staff members who work outside of the EEA, as well as by third-party suppliers and other members of our group, located in countries such as the United States of America and Australia. More information about the disclosure of personal data can be found in the "Personal data that we share" section of our policy.
To ensure that your personal data is protected when it is transferred to non-EEA countries, we take appropriate measures that are permitted by the General Data Protection Regulation. For example, we may enter into European Commission approved standard contractual arrangements with US-based entities, or ensure that they have signed up to the EU-US Privacy Shield. Similarly, for entities based in other countries outside of the EEA, we enter into the European Commission approved standard contractual arrangements with them. We can provide further details on the measures we take to protect your personal data upon request. Please contact us using the details provided in the "Contact, complaints, questions and suggestions" section of this policy.
Some pages on our Services use cookies, which are small files placed on your internet browser when you visit and use our Services. We use cookies in order to offer you a more tailored experience in the future, by understanding and remembering your particular browsing preferences.
Where we use cookies on our Services, you may block these at any time. To do so, you can activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Services or to use all the functionality provided through our Services.
Read our Cookie Policy to learn more about the cookies we use and the purposes for which we use them.
Whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, unfortunately, the transmission of information via the internet is not completely secure. Consequently, please note that we cannot guarantee the security of your data transmitted to our Services.
We keep your personal data for no longer than necessary for the purposes for which the personal data is processed. The length of time for which we retain personal data depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
If you are an unsuccessful job applicant, we keep your personal data for 1 year after the conclusion of the job application process, unless we are required by law to keep your personal data for longer or delete it sooner.
You have certain rights in relation to your personal data. If you would like further information in relation to these or would like to exercise them, please contact us at helpdesk@cloudiq.com at any time. You have the right to request that we:
We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note, however, that certain personal data may be exempt from such requests in certain circumstances.
If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
This Policy was last updated on 28th October 2022.
Any changes we may make to our Policy in the future will be posted on this page and, where we make significant changes to this Policy, we will post a pop-up on our Services notifying you of the changes, or if we have your email address, we will email you notifying you of the changes. Please check back frequently to see any updates or changes to our Policy.
If you have a complaint about how we use your personal data, we would always prefer you to contact us first. However, you may also make a complaint to the data protection regulator in the country where you usually live or work, or where an alleged infringement of the General Data Protection Regulation has taken place. Alternatively, you may seek a remedy through the courts if you believe your rights have been breached. For the UK, the supervisory authority is the Information Commissioner's Office, details of which can be found here.
For further information on your rights and how to complain to the ICO, please refer to the ICO website https://ico.org.uk/concerns or
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate)
Questions, comments and requests regarding this Policy are welcomed and please contact us:
By post: Cloud.IQ, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom
By email: support@cloudiq.com
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