Our Cookie Policy
Cloud.IQ Limited ("we/us/our") are the owner and operator if www.cloudiq.com (the "Website") and our services platform (the "Platform") which use cookies. This Cookie Policy describes;
This Cookie Policy describes;
- what cookies are;
- our use of cookies;
- how you can manage cookies used on the Website and the Platform;
- privacy;
- further information; and
- changes to this Cookie Policy.
What are cookies?
Cookies are small text files which are placed on your device when you visit the Website and the Platform. Some cookies may collect personal data about you. You can find more general information about cookies at: www.allaboutcookies.org.
Our use of cookies
Cookies do lots of different jobs, but we want you to understand the different types of cookies that are typically used on websites and apps. We use a variety of types of cookies and other tracking technologies for the following purposes:
- Strictly necessary cookies: these are cookies which are strictly necessary for the performance of our Website and Platform, for example, cookies that enable you to log into secure areas of our Platform.
- Performance cookies: these cookies collect information about the pages or screens you visit, and other performance metrics. This helps us to improve the way our Website and Platform works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies: these cookies remember your choices to improve your experience, for example, remembering your username, your language, the region you are in. the aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit our Website or login to our Platform.
- Targeting and advertising cookies: these cookies are often placed by re-targeting and advertising partners, to track your browsing habits so that you can later be shown targeted ads on other websites and apps. We use this information to make our Website and Platform and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use on our Website and Platforms and the purposes for which we use them in the tables below:
Website
First party cookies (the cookies we use):
This cookie keeps track of the user visits and previous web chats to present user web chat history to one of our agents.
This data is used to provide a better user experience as we will be able to review your chat history and previous visits to our Website.
This cookie tracks the country the user is accessing our Website from (best prediction) and also what page on our Website the user hits the chat button on.
We only collect data using this cookie when a user has stated that they are a "Professional Investor" and clicks the "online chat" button.
We use this data to enable web chat to function - This helps us route the chat to the right chat operator with the correct language skills. For example we route French visitors to a chat operator fluent in French. This cookie is also used for regulatory compliance purposes as it allows the chat operator to ensure we are not selling to an investor claiming to be in Europe that is actually based in, for example, the USA.
This cookie detects the start of a new session.
We use this cookie when a user engages in web chat with a chat operator at Cloud.IQ.
This data enables web chat to function.
Used by the content network, Cloudflare, to identify trusted web traffic.
This cookie keeps track of Website sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.
The main cookie for tracking visitors on our Platform. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.
This cookie is used by FullStory for session tracking.
Set by Google Analytics to collect anonymous information about users and how they use our Website. Typical information it collects would include how many visitors we get to our Website and how long visitors stay on our Website.
Set by Google Analytics to collect anonymous information about users and how they use our Website. Typical information it collects would include how many visitors we get to our Website and how long visitors stay on our Website.
Set by Google Analytics to collect anonymous information about users and how they use our Website. Typical information it collects would include how many visitors we get to our Website and how long visitors stay on our Website.
Third party cookies:
Cookies we use:
This Doubleclick cookie is used for re-targeting, optimisation, reporting and attribution of online adverts
This Doubleclick cookie is used for re-targeting, optimisation, reporting and attribution of online adverts
This Doubleclick cookie is used for re-targeting, optimisation, reporting and attribution of online adverts
This Doubleclick cookie is used for re-targeting, optimisation, reporting and attribution of online adverts
This Doubleclick cookie is used for re-targeting, optimisation, reporting and attribution of online adverts
Platform
Cookies we use:
Used for timeout from secure section.
Cookie used to capture the URL of the Platform.
This cookie keeps track of sessions on our Platform. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.
The main cookie for tracking visitors on our Platform. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.
Set by Google Analytics to collect anonymous information about users and how they use our Platform. Typical information it collects would include how many visitors we get to our Platform and how long visitors stay on our Platform.
Set by Google Analytics to collect anonymous information about users and how they use our Platform. Typical information it collects would include how many visitors we get to our Platform and how long visitors stay on our Platform.
Set by Google Analytics to collect anonymous information about users and how they use our website. Typical information it collects would include how many visitors we get to the website and how long visitors stay on our website.
This cookie is used by FullStory for session tracking.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
How to manage cookies on our Website and Platform
Cookies do lots of jobs on the Website and Platform. However, you may be able to disable them if you would like to if the relevant third party allows you to. If you do this, you may find that certain parts of the Website and Platform do not work at all, or do not work correctly.
Except for essential cookies, our session cookie will expire after the browsing session.
Each browser is configured differently. You should follow the instructions given by the publisher of your browser. As of the date of this Cookie Policy, these instructions are available for commonly used browsers through the following links:
If you use Microsoft Edge:
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
If you use Internet Explorer:
http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
If you use Safari:
https://support.apple.com/kb/ph21447?locale=en_US
If you use Firefox:
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
If you use Chrome:
https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
If you use different devices, make sure you configure the settings of the corresponding browser according to your preferences.
Privacy
We are committed to using cookies and tracking technologies fairly and in accordance with applicable privacy rights. Our Privacy Policy can be accessed here.
Further information
If you have any queries relating to this Cookie Policy please contact us at support@cloudiq.com.
Changes to this Cookie Policy
If this Cookie Policy changes, the revised policy will include a new effective date and will be posted on this page. Please check back regularly to keep informed of updates. The effective date of this Cookie Policy is 29/05/2018.
