Our Cookie Policy
Cloud.IQ Limited ("we/us/our") are the owner and operator of www.cloudiq.com (the "Website") and our services platform (the "Platform") which use cookies.
This Cookie Policy describes;
- what cookies are;
- our use of cookies;
- how you can manage cookies used on the Website and the Platform;
- privacy;
- further information; and
- changes to this Cookie Policy.
What are cookies?
Cookies are small text files which are placed on your device when you visit the Website and the Platform. Some cookies may collect personal data about you. You can find more general information about cookies at: www.allaboutcookies.org.
Our use of cookies
Cookies do lots of different jobs, but we want you to understand the different types of cookies that are typically used on websites and apps. We use a variety of types of cookies and other tracking technologies for the following purposes:
- Strictly necessary cookies: these are cookies which are strictly necessary for the performance of our Website and Platform, for example, cookies that enable you to log into secure areas of our Platform.
- Performance cookies: these cookies collect information about the pages or screens you visit, and other performance metrics. This helps us to improve the way our Website and Platform works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies: these cookies remember your choices to improve your experience, for example, remembering your username, your language, the region you are in. the aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit our Website or login to our Platform.
- Targeting and advertising cookies: these cookies are often placed by re-targeting and advertising partners, to track your browsing habits so that you can later be shown targeted ads on other websites and apps. We use this information to make our Website and Platform and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use on our Website and Platforms and the purposes for which we use them in the tables below:
Website
First party cookies (the cookies we use):
_hjAbsoluteSessionInProgress
Used to detect the first pageview session of a user.
30 minutes duration, extended on user activity.
Boolean true/false data type.
Set when a user first lands on a page.
Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites.
Ensures data from subsequent visits to the same site are attributed to the same user ID.365 days duration.JSON data type.
This cookie is set by the provider Leadfeeder. This cookie is used for identifying the IP address of devices visiting the website. The cookie collects information such as IP addresses, time spent on website and page requests for the visits.This collected information is used for retargeting of multiple users routing from the same IP address.
Set by Google Analytics to collect anonymous information about users and how they use our website. Typical information it collects would include how many visitors we get to the website and how long visitors stay on our website.
Holds current session data.Ensures subsequent requests in the session window are attributed to the same session.30 minutes duration, extended on user activity.JSON data type.
Set by Google Analytics to collect anonymous information about users and how they use our website. Typical information it collects would include how many visitors we get to the website and how long visitors stay on our website.
This Hotjar cookie that is set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not reappear if it has already been shown.
Hotjar cookie that is set once a visitor minimises a Feedback Poll widget. It is used to ensure that the widget stays minimised when the visitor navigates through your site.
Hotjar cookie that is set when a visitor minimises or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimised immediately if the visitor navigates to another page where it is set to show.
Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.
This should be found in Session storage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).
When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.
This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.
Set by Google Analytics to collect anonymous information about users and how they use our website. Typical information it collects would include how many visitors we get to the website and how long visitors stay on our website.
Cookie consent plugin built specificallyfor Webflow
Platform (accessible on paypal.cloudiq.com domain)
Cookies we use:
Used for timeout from secure section.
Cookie used to capture the URL of the platform
Set by Google Analytics to collect anonymous information about users and how they use our website. Typical information it collects would include how many visitors we get to the website and how long visitors stay on our website.
This Hotjar cookie that is set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not reappear if it has already been shown.
Identifies a new user’s first session.
Used by Recording filters to identify new user sessions.
30 minutes duration, extended on user activity.
Boolean true/false data type.
Hotjar cookie that is set to let Hotjar know whether that visitor is included in the sample which is used to generate Funnels.
Hotjar cookie that is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the visitor navigates to another page where it is set to show.
Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
This should be found in Session storage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).
When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.
This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.
Set when a user first lands on a page.
Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites.
Ensures data from subsequent visits to the same site are attributed to the same user ID.365 days duration.
JSON data type.
Set by Google Analytics to collect anonymous information about users and how they use our website. Typical information it collects would include how many visitors we get to the website and how long visitors stay on our website.
_hjIncludedInSessionSample_<site_id>
Set to determine if a user is included in the data sampling defined by your site's daily session limit.
2 minutes duration, extended every 30 seconds.
Boolean true/false data type.
Holds current session data.
Ensures subsequent requests in the session window are attributed to the same session.
30 minutes duration, extended on user activity.
JSON data type.
This cookie is set by the provider Leadfeeder. This cookie is used for identifying the IP address of devices visiting the website. The cookie collects information such as IP addresses, time spent on website and page requests for the visits.This collected information is used for retargeting of multiple users routing from the same IP address.
Platform (accessible on the platform.cloud-iq.com domain)
Cookies we use:
Used for timeout from secure section
Set by Google Analytics to collect anonymous information about users and how they use our website. Typical information it collects would include how many visitors we get to the website and how long visitors stay on our website.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
How to manage cookies on our Website and Platform
Cookies do lots of jobs on the Website and Platform. However, you may be able to disable them if you would like to if the relevant third party allows you to. If you do this, you may find that certain parts of the Website and Platform do not work at all, or do not work correctly.
Except for essential cookies, our session cookie will expire after the browsing session.
Each browser is configured differently. You should follow the instructions given by the publisher of your browser. As of the date of this Cookie Policy, these instructions are available for commonly used browsers through the following links:
If you use Microsoft Edge:
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
If you use Internet Explorer:
http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
If you use Safari:
https://support.apple.com/kb/ph21447?locale=en_US
If you use Firefox:
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
If you use Chrome:
https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
If you use different devices, make sure you configure the settings of the corresponding browser according to your preferences.
Privacy
We are committed to using cookies and tracking technologies fairly and in accordance with applicable privacy rights. Our Privacy Policy can be accessed here.
Further information
If you have any queries relating to this Cookie Policy please contact our Data Protection Officer at helpdesk@cloudiq.com.
Changes to this Cookie Policy
If this Cookie Policy changes, the revised policy will include a new effective date and will be posted on this page. Please check back regularly to keep informed of updates. The effective date of this Cookie Policy is 28th October 2022.
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